Privacy Policy

1.1 Personal Information: When you make a booking or create an account, we collect personal information such as your name, email address, phone number, billing address, and payment information.

1.2 Booking Information: We collect information related to your reservations, including check-in/check-out dates, room preferences, special requests, and guest details.

1.3 Communication: We may collect information from your communications with us, including emails, phone calls, and chat messages.

1.4 Usage Data: We automatically collect information about how you use our website, including your IP address, browser type, pages visited, and time spent on our site.

We use your information to:

• Process and manage your bookings and reservations
• Provide customer service and support
• Send booking confirmations and important updates
• Process payments and prevent fraud
• Improve our services and website functionality
• Send marketing communications (with your consent)
• Comply with legal obligations

3.1 Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, and providing services to you.

3.2 Legal Requirements: We may disclose your information if required by law, court order, or government regulation.

3.3 Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

3.4 Consent: We may share your information with your explicit consent for specific purposes.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• SSL encryption for data transmission
• Secure payment processing systems
• Regular security assessments and updates
• Access controls and staff training
• Data backup and recovery procedures

5.1 Cookies: We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website traffic.

5.2 Types of Cookies: We use essential cookies for website functionality, performance cookies to analyze usage, and marketing cookies for personalized advertising (with your consent).

5.3 Cookie Control: You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality.

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing of your personal information for marketing purposes
• Restriction: Request restriction of processing in certain circumstances

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Factors affecting retention periods include:

• Legal and regulatory requirements
• Accounting and tax obligations
• Fraud prevention and security
• Customer service and support needs

11.1 Consent: We will only send you marketing communications if you have given your consent or where permitted by law.

11.2 Unsubscribe: You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

11.3 Preferences: You can update your communication preferences through your account settings or by contacting us.